Prestige House
Prestige Drive, Marsden
A project of Canefields Clubhouse
We have created an information pack of frequently asked questions for your convenience whilst you are living in Prestige House. Included in your pack is your Individual Plan; take your time to look through all information at your leisure. And staff will be available to sit with you and talk over any questions you have. We have also included your rights and responsibilities whilst you are living in Prestige House, for your comfort and for the comfort of others.
Rights and Responsibilities when sharing space with others
Canefields Clubhouse is a rehabilitation program for people with mental illness. The Clubhouse also provides temporarily housing for you and other participants. In order for this to work there needs to some basic guidelines around everyone’s responsibility. Each household is different depending on who lives there.
When people move out and someone else moves in things change. Part of your commitment to the program and indeed yourself is to ensure everyone feels welcomed, safe, secure and respected.
Any private assets are just that; don’t assume that you can use other people’s property without asking for their permission.
House meetings
Attendance at house meetings is essential. We welcome your participation in house meetings where you will have the opportunity to discuss with others that you share with, around negotiating house hold chores, privacy of ones own space, food shopping and budgeting etc..
Attendance/participation in the Clubhouse
Individuals are invited to attend the clubhouse. Typical hours are between 8am and 4.30pm Monday to Friday with social recreation activities on weekends and evenings.
The staff of the clubhouse manage clubhouse resources enabling members to utilize opportunities in society. Including:
- Provide support to access employment opportunities, supported and independent employment
- to advance education opportunities
- provide support to members to acquire and maintain safe, decent dignified housing
- assisting members to obtain entitlement benefits, psychiatric and medical treatment and in utilizing other community resources as needed
- provide transport to and from clubhouse and to appointments
- provide advocacy to members
- work collaboratively with other organisations to provide services
Finance
Living within your means and to handle your finances is very important in achieving your goals.
Your rent, electricity and gas expenses will be automatically deducted through Centre pay via Centrelink, any other bills you may have are your responsibility. If you find it difficult to manage your money a staff member in the clubhouse will be happy to assist you in creating your budget.
We encourage you to not lend or borrow money to/from other housemates.
Catchment Area
Canefields provides services in the South Brisbane region through to Beenleigh & Eagleby communities.
Food
You will pay for your own groceries and do your own shopping for all your personal needs.
If others decide to buy extra food for their individual use, then you must make sure to not eat other people’s food. Food that is purchased by individuals and stored in the kitchen is private property of the owner, and we ask that you respect each other and don’t eat food that isn’t yours.
Everyone is most welcome to cook a meal, please be responsible to clean the kitchen as soon as possible so that others can have access to the kitchen should they wish to also cook.
We ask that any mess in shared space is cleaned up.
Keys
Each person living in Prestige house has their own lockable bedroom. A copy of this key is kept at the Clubhouse. A front and back door key will also be provided for access. Canefields staff will not enter your room unless you have given approval or there is an emergency.
Cleanliness and personal hygiene
Keeping ourselves and our surroundings neat and tidy is an essential part for your recovery and other people’s comfort.
Private Space
There are communal areas and you will also have your own room.
Your room is yours and it’s your responsibility to keep it clean.
But there are things that you can’t do in your room, anything that puts yourself or your fellow flat mates at risk, or is illegal in general. Ie smoking, using of illegal drugs, drinking of alcohol.
People are only allowed into your room if they have your permission and likewise you are expected to not enter into other people’s room without their invitation to do so.
Communal Space
Shared space like kitchen, living room, toilets, garage and garden, is everybody’s responsibility, we will all be working together to keep these areas tidy.
Transport
The clubhouse does have a transport system, however we will encourage & assist you to access public transport. However, talk to staff in advance if you do require assistance.
Visitors
You are most welcome to have visitors however no visitors are allowed to stay overnight.
If you are having visitors you must let staff know and notify other people that you are sharing with, this is part of respecting other peoples recovery space. Should anyone feel uncomfortable whilst your visitor is their, then you may have to ask your visitor/s to leave.
Visitors need to respect the agreed visiting hours. These times will be negotiated by people living in Prestige House along with staff.
Pets
Sorry no pets are allowed in the houses. There is one cat present on the premises belonging to the caretaker.
Telephone
Canefields does not provide a free telephone service, however in Prestige House there will be a phone for incoming calls and emergency 000. If calls need to be made staff will assist you to identify local public phone services in the area.
Staff
The Staff of Canefields clubhouse actively promote the development of members’ aspirations regarding participation, employment, education, housing and social involvements. Staff are always available to offer support and assistance.
- Individual plans are formulated with each member identifying goals, including employment, education, housing and social involvement. Active participation in the program is promoted. The best outcomes for a members’ recovery are achieved when family, carers, clinicians, psychiatrists and GPs are included in the recovery plan.
- This includes support with employment, education, housing and social involvements. The individual plan is formulated to support members progressing toward these goals. Practical guidance and advice is offered by staff and geared toward members realizing aspirations, cooperation with others and circumventing the effects of mental illness and social maladjustment.
Alcohol
No alcohol is to be kept or consumed on the premises at any time.
If you wish to drink, you could visit a friend or go to the pub.
Any inconvenience to others by your over consumption of alcohol will be regarded as a breach of your commitment in participating in the Clubhouse program.
Cigarettes
Smoking is not allowed inside the house, however if you wish to smoke their will be designated smoking areas outside the house.
Drugs
Any form of illegal drugs or substances will be seen as a breach to your agreement and an eviction may occur or police involvement or legal implications to yourself.
Complaints or Concerns
Complaints or concerns can be addressed at the regular house meeting. The house meeting is one area where you can voice your concerns and reach agreements. Or alternatively you can choose to resolve any concerns individually or speak to a staff member if you need support.
Learning to interact and advocate for yourself and others is important skills. You will be given other information in your pack to make more formal complaints.
Violence, threats and stand over tactics will not be tolerated.
Consequences:
Any breach of your responsibilities may result in you receiving a Notice to Remedy the Breach notification and this will contain both an explanation of the breach and how you are expected to remedy your action/or lack there off and include a timeframe in which you have to act.
Should this still not resolve the matter and you receive a further Second Notice to Remedy the Breach notification this will contain information on the first breach notice and ask you to fix this problem, if you choose not to fix the problem in this breach notice this could result in a breach of your agreement to actively participate in the Clubhouse program and you might be asked to exit the program.
In extreme cases where threatening, violent or illegal actions have occurred you could be given an immediate Notice to Leave
BREACH NOTICES;
- Notice to remedy the breach – times frames could be;
- 5 days
- Immediately
- Second Notice to remedy the breach – times frames could be;
- 5 day
- Immediately
- Notice to Leave
- 5 days notice to find alternative accommodation
- You may be asked to leave immediately
How to Apply
Complete the two page application form and return to Canefields Clubhouse. The form can be emailed to you, collected in person from the clubhouse or your support worker, or downloaded from our website. You will be contacted within 3 days to arrange a time for a meeting with a Clubhouse staff member to discuss your application in more detail.
